Terms of Sale and Refund Policy

Last updated: August 4, 2026

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Your acceptance of the terms of purchase means you agree to and understand the refund policy below.

THE 100-DAY MONEY-BACK GUARANTEE

Every product we sell carries a 100-day satisfaction guarantee. If Natural Dos isn't right for you, contact us any time within 100 days of delivery and we will refund 100% of what you paid, including any shipping you were charged.

You keep the bottle you opened. We just ask for the ones you didn't.

The guarantee is designed so you can actually finish a bottle and find out whether it works — not so you can stock up for free. How it works depends on how much you ordered:

Orders of one bottle

Nothing to send back. Contact us within 100 days and we issue a full refund. Keep the bottle, empty or not.

Orders of two or more bottles

Keep the one bottle you opened and tried — that one is on us, however much of it is left. Return the remaining bottles, and we refund 100% of the order, including the bottle you kept.

We pay for the return. When you start a claim we email you a prepaid shipping label; you will never pay to send product back to us.

HOW TO MAKE A GUARANTEE CLAIM

  1. Contact us within 100 days of delivery. Email [email protected] or call 205-210-8429 with your order number. No forms, no explanation required.
  2. We reply with your refund or your return label. Single-bottle orders are refunded right away. For orders of two or more bottles, we email a prepaid return label for the remaining bottles.
  3. Ship the remaining bottles back. Your return must be postmarked within 21 days of the date we issue the label. Send back every bottle from the order except the one you opened and tried — partially used, unopened, sealed or unsealed, it all comes back the same way.
  4. We refund you. Refunds are issued to the original payment method within 5-7 business days of the carrier scanning your return, and typically post to your account within another 3-5 business days depending on your bank.

If a return label is issued and the return is not postmarked within 21 days, the claim is closed and no refund is issued. Contact us if you need more time — we're reasonable about it.

SUBSCRIPTIONS

The guarantee applies to every subscription order individually, with the 100-day window running from that order's delivery date, and the same terms above apply. You can cancel or pause a subscription at any time from your account or by contacting us; cancelling stops future orders and does not by itself refund past ones.

LIMITS OF THE GUARANTEE

The guarantee is a one-time trial of our products, not an ongoing return privilege. The following limits apply:

  • One guarantee claim per customer. The guarantee may be used once per customer, household, shipping address, or payment method. Once you have received a guarantee refund, later orders are not covered by it.
  • Direct purchases only. The guarantee covers products purchased directly from naturaldos.com. Products bought from Amazon, a retailer, or any third-party seller are subject to that seller's return policy.
  • Personal use only. Wholesale orders, bulk orders, and any product purchased for resale or distribution are not eligible.
  • Final Sale items. There are no returns, exchanges, or guarantee refunds on items marked Final Sale.
  • Abuse. We reserve the right to decline a claim, refuse service, or cancel future orders where we see evidence the guarantee is being misused — including repeat claims across multiple accounts, addresses, or payment methods, orders placed in quantities inconsistent with personal use, or returns that arrive short, empty, or containing product that is not ours.

None of the above limits your rights under applicable consumer protection law, and none of it applies to a product that arrives damaged, defective, or wrong — see below.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. Claims for product damaged in transit must be made within 7 days of delivery. Please contact us with your order number and photographs of the damage, and we will replace the order or refund it in full at your choice, with no return required. This is separate from the 100-day guarantee and does not count as your guarantee claim.

CANCELLING AN ORDER

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, the 100-day guarantee above applies. Refused deliveries and packages returned to us as undeliverable are refunded in full on receipt.

CUSTOMER SERVICE

We would rather fix a problem than process a refund. If something isn't working, tell us — there is often a simple adjustment.

P: 205-210-8429
Email: [email protected]
Natural Dos, 316 18th St N, Birmingham, AL 35203